Website Terms of Use

Please review the terms below governing the use of the website and
the purchase of our products.

RETURN GOODS POLICY

MicrobeGuard, LLC (“Company”) will issue a credit to a qualified Customer for unused, unopened Products returned in accordance with the following policy guidelines. Company will provide a credit or replacement product to Customer for unused Products associated with specific situations out of the Customer's control, which may include, without limitation:

  • Product complaints (e.g., product quality, appearance, package integrity, etc.).
  • Product shipping issues such as damaged, lost, or misdirected shipments that do not arrive in time for Customer use.

Company will not be responsible for Products received and unused as a result of:

  • Products deteriorating because of characteristics beyond Company's control (e.g., Customer’s improper storage of the Products, or exposure to heat, cold, smoke, fire, flood, etc.).
  • Customer’s business was not open or staffed for delivery when the Products were delivered.

FOODTOUCH® RETURNS:

  • Customer must contact Company’s Customer Service department by emailing returns@microbeguard.com concerning unused Products within thirty (30) days from the original delivery date of the Products.

RETURN GOODS PROCESS: To return FoodTouch Products, Customer is to contact Customer Service to obtain a Return Authorization (an “RA”) within thirty (30) days of the original delivery date. Customer must return the Products to Company within twenty (20) business days of an RA being issued with the following:

  • Product unit(s) must be un-opened and in their original packaging.
  • Copy of the RA must be included in the package with unit(s) being returned.
  • The RA label will indicate what location the return should be sent to for processing.
  • RA number must appear on the outside of the returned package.

Customer’s account will be credited when the Company’s Receiving/Distribution Department verifies units and ensures the RA match.

Disclaimer: If any Products are returned without an RA, or if any Products in a returned box does not match the RA issued, those returned Products will be considered unauthorized. No credit will be issued, and the Product will be appropriately destroyed.

FOR PRODUCT MANUFACTURING COMPLAINTS:

  • Contact our technical support team at our Customer Service so they may obtain the necessary information and authorize and provide instructions to you for the Product's return or local destruction.
  • You will have the option of a replacement product or a credit.

FOR DELIVERY ISSUES: Contact our Customer Service for delivery issues Monday-Friday, from 8:00 AM to 6:00 PM CST. If Product delivery cannot be successfully facilitated, staff will be ready to assist in arranging a replacement shipment or a credit.

ORDER CANCELLATION POLICY: Your order confirmation number is required to cancel an order. Products ordered may be cancelled up to 10:00 AM Central Time on the date the Products are scheduled to ship.